TERMS OF WARRANTY

STANDARD WARRANTY:

(1) Safe Handling Solutions Pty Ltd materials handling equipment warranty is for a period of 12 months or 1500 hours whichever comes first, unless stated otherwise commencing from the delivery date of the product(s).

(2) Warranty period of the battery is 6 months commencing from the delivery date of the product(s). 

(3) The warranty covers the hydraulic pump, frame and handle.

(4) Safe Handling Solutions Ptd Ltd warranty is a back to base warranty, meaning it is the customers responsibility to return the faulty goods to the store of purchase. Safe Handling Solutions will then assess the item and repair or replace the faulty item as deemed suitable.

 

LIMITS & EXLCUSIONS:

This warranty does not apply to the following non warranted items:

(1) Any third-party alterations, amendments or changes.

(2) Goods which has been subjected to misuse, negligence, modified, accident, operated at a speed or load beyond rated capacity, and if it has been used or maintained in a manner not conforming to the product’s instruction (read operators manual before use).

(4) Abnormal deterioration of the equipment or parts due to the physical environment.

(5) Perishables component parts such as hydraulic oil, seals, washers, wires, o-rings, carbon brushes, oil tubes, dry cells, operation levels, touch switches, solenoid brake, motor carbon brushes, seats, dust or other environmental causes etc.

(6) Wearing component parts such as bearings, seals, wheels, roller, sleeve, caps/covers, springs etc.

(7) Used/Second Hand equipment and parts.

 

*LIMITED LIABILITY:

Safe Handling Solutions shall not be liable for the following customer losses, including but not limited to: 

(1) Labour/Hire/Equipment cost and expenses occurred during customer repair.

(2) Freight cost for equipment and spare parts replacement.

(3) Losses caused by equipment failure.

(4) Cost of third-party analysis.

(5) Profit loss, acquirable benefit loss, third party loss or any direct loss.

(6) Safe Handling Solutions shall not be liable if the product fails due to damage from shipment, handling, or storage.

(7) Use of non Safe Handling Solutions parts or any unauthorized parts and repairs will void warranty.

 

CLAIMS FOR WARRANTED PARTS:

Must be submitted by completing a Safe Handling Solutions Warranty Claim Form, attached with a copy of original sales invoice and with pictures of damaged parts. 

 

REQUIREMENT ON RETURN OF WARRANTED PARTS:

You may be required at any time to return the damaged goods/parts for replacement or further analysis, following points need to be followed during this period:

(1) Goods/Parts can only be returned upon request.

(2) The return goods/parts must be clean and assembled.

(3) The return freight cost to be borne by the customer and Safe Handling Solutions will bear the freight cost of the replacement/repaired goods.

(4) The freight cost of non-warranty goods to be borne by the customer.

(5) Safe Handling Solutions reserves the right to refuse any claim request if the relative goods/parts are not returned within 30 days. 

 

FORCE MAJEURE:

The party who cannot fulfil the warranty terms or delays to fulfil the warranty items due to force majeure shall not be treated as a breach of the warranty.

 

EASY RETURNS POLICY:

We have an easy return policy on all of our products for your peace of mind. If the item simply doesn’t suit, you’re more than welcome to return it within 30 days.

Please be aware that you would be responsible for the freight costs back + a 10% restocking fee. The item must be returned in original (saleable) condition. 

 

FREIGHT POLICY:

Delivery: As we use couriers to deliver goods, products will not be delivered to an unattended address. A signature at the address of delivery is required on receipt of the goods. If no-one is present to sign, a calling card will be left and the parcel will be returned to the couriers depot. It is then the responsibility of the receiver to contact the carrier (or our sales team if the goods have been returned to sender) to arrange redelivery or collection of the parcel & pay any additional charge for re-delivery. We recommend all deliveries be shipped to a location that is attended during business hours.

Post Office (PO) Boxes: Items under 20kg can be delivered to your PO Box, items over 20kg and/or 105cm are sent via a courier services.

DISCOUNTS & OFFERS:

Coupons are available for a limited-time only for first-time customers across qualified items. Coupons are not valid with any other promotional offer available. SHS reserves the right to modify coupons at any time.